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Customer Charter

At JabbaTalk, our motto is “Honest, Effective Communication”.  We like to make a difference to our customers by providing a service that is right for them. At all times, we believe that “service” is key and to ensure you have a good experience on this element at all times.

We will try to do this by:

  • We will do everything in our power to ensure you have a constant and reliable service.
  • If you do encounter service problems, we will endeavour to resolve these in a timely manner and keep you informed of the progress of the resolution.
  • We will listen to your requests and do our utmost to fulfil them.
  • We will provide honest advice.
  • We will endeavour to provide you with the best service possible at a cost that is right for you.

Whilst we will do our utmost to ensure you are happy with your service, we appreciate that we may not fulfil your expectations on every occasion and you may wish to make a formal complaint.

To do so, you can contact us by any of the following methods:

  • By telephone :
    Please call our Customer Services Team on 0333 240 1185
  • By letter :
    If you prefer to write, please send your letter to the address below.  Please make sure you include the account number and telephone number of the service you are complaining about:JabbaTalk Ltd
    The Ironworks,
    Warton Road
    Carnforth
    LA5 9EX
  • By email: complaints@jabbatalk.com

We will attempt to resolve your complaint to your satisfaction.

If we do you not resolve your complain to your satisfaction, you may escalate the matter to the next available level by writing to us at our address or to the email escalations@jabbatalk.com.

If we are still unable to resolve your complaint (or if 8 weeks has passed) we will issue you with a deadlock letter and you may wish to refer the matter to the Ombudsman Services: Communications, an independent alternative dispute resolution scheme (ADR). We can provide you with details of this service. You can utilise this service at no cost to yourself or your business.

Ombudsman Services: Communications

Ombudsman Services: Communications provides an independent service to customers who are not satisfied with the resolution of their complaint made. You must make your complaint to Ombudsman Services: Communications within 6 months of receiving a “Deadlock” letter. If you have not received a “Deadlock” letter you must contact Ombudsman Services: Communications within 9 months of issuing a complaint to JabbaTalk.

Contact Details for Ombudsman Services: Communications:

Ombudsman Services:
Communications
PO Box 730
Warrington
WA4 6WU

Phone: 0845 050 1614
Fax: 01925 430059
Text phone: 0845 051

Email: enquiries@os-communications.org 
Website: www.os-communications.org

Ofcom is the regulatory body for the communications industry. Ofcom oversees our service provision within the terms of the Communications Act 2003 that are relevant to us.

You can download our Terms and Conditions of business here (PDF)

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Testimonials

  • We have been interested in tracking our ever-growing fleet of vehicles for a while – primarily for security and insurance purposes. When we have approached companies to do this previously, we have been subject to lots of sales patter, relentless phone calls – and generally not a very appealing…

    Jamie Smith – EVERYTRADE • TGD Contracts Ltd.
    EVERYTRADE – TGD Contracts Ltd.
  • Steve and Sandra have been pivotable in our move from our current communication company they have been supportive, giving pertinent advice to ease the transition. Approachable, supportive in our current move, giving the right advice in finding the correct focused tariffs for our requirements.

    Ann Maree Hughes – Dennison Trailers
  • JabbaTalk provide a brilliant and personal service that you won’t get with any of the big providers! After having problems with a global VOIP company, I moved over to JabbaTalk, the transition was seamless and the service I received was personal, I wouldn’t hesitate to recommend them to anyone…

    James Smith – Cloud2IT
  • Initially we were very sceptical as our current service provide BT told us we couldn’t have fibre broadband in our old office’s, we spoke to JabbaTalk and were told we could! So we transferred our services to them and yes we received what they promised, fibre broadband… It was…

    Samantha Swan – AE Engineering
  • JabbaTalk is run by an ethical and experienced people who actually care about delivering value as well as improving systems.The team have been active in this industry for many, many years and have built his well deserved reputation on the basis of professionalism and solutions that fit.

    Nick Pawley
  • We were fed up with the long waiting times and very poor service received from the usual big Telecom Providers therefore we approached JabbaTalk. We couldn’t be happier with their impeccable levels of service and immediate help within seconds of calling one of their team. It’s actually nice to…

    Joe Gillett – Gillette Environmental/Lytham Skip Hire
About Us

JabbaTalk Ltd is a leading Telematics and Telecommunication Service Provider (SP) to B2B, SME’s and Corporate UK markets. We are still a relatively young company, however our Directors have been working in the telecoms industry since the mid to late 1980’s.

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JabbaTalk

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JabbaTalk has a wealth of experience supplying leading B2B organisations and high street brands with their telecom & vehicle tracking requirements

🌟 Another happy client shoutout! 🌟 Peter Bl 🌟 Another happy client shoutout! 🌟

Peter Bleackley, Director of Als Skate Shop Group, says:

“Absolutely brilliant service. Up and running on time with mega fast download speeds. Very professional company — I’d happily recommend JabbaTalk to any business.”

Fast, reliable, and professional — that’s how we do business. Want to experience it for yourself?

📲 Get in touch and let’s chat! 👇

📞 0333 240 1185
📧 info@jabbatalk.co.uk
💻 www.jabbatalk.com
🌟 Another 5-star review from a happy client! 🌟

Lee Roe from Ribble FM had this to say about working with us:

"Steve helped us get set up on VoIP with a hands-on demo — showing us exactly how the system works. He really listened, understood what we needed, and gave honest advice. The system fits us perfectly and can grow with our business. Working with JabbaTalk has been a breath of fresh air. I wouldn’t hesitate to recommend them to anyone looking to upgrade their communications."

We’re proud to support businesses like Ribble FM with landlines, mobiles, tracking, and VoIP solutions that just work.

Ready to see what we can do for you? Get in touch today! 👇

📞 0333 240 1185
📧 info@jabbatalk.co.uk
💻 www.jabbatalk.com
Still using a traditional phone system?It might be Still using a traditional phone system?It might be time to move on… and don’t worry — we make it easy. ☎️

Switching to cloud telephony means:

✅ No fuss, no downtime
✅ We handle the setup
✅ Modern features your team will actually use — calling, analytics, collaboration tools and more

Legacy systems are on their way out. Let’s future-proof your business comms the simple way.

Get in touch — we’ll take care of everything 👇

📞 0333 240 1185
📧 info@jabbatalk.co.uk
💻 www.jabbatalk.com
🚛 Fleet Managers – What's Your Biggest Headac 🚛 Fleet Managers – What's Your Biggest Headache?

Running a fleet isn’t always easy. What stresses you the most?
👇 Pick one or share your own:

1️⃣ Tracking vehicles in real-time
2️⃣ Keeping up with paperwork
3️⃣ Managing driver behavior
4️⃣ Route planning & delays
5️⃣ Staying compliant with regulations

Let us know below! 👇

📞 0333 240 1185
📧 info@jabbatalk.co.uk
💻 www.jabbatalk.com
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Contact Details
  •   The Ironworks, Warton Road, Carnforth, Lancashire, LA5 9EX
  •   0333 240 1185
  •   24hr Faults 0333 240 1183
  • info@jabbatalk.co.uk
  • jabbatalk.com

 

 

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