What services are available?
Three service options are available based on how they are technically delivered. These services provide highly reliable and ultra-fast data connectivity, delivering dedicated and uncontended bandwidth to your site.
Fibre Ethernet
This service is delivered using end-to-end fibre optic connections and provides dedicated, secure, uncontended business-class connections for all voice and data traffic. Ideal for organisations wishing to converge voice and data on a single connection:
- Highly-reliable, secure and fast data connectivity
- Helps reduce the cost of private networking while improving the quality of service support
- Options for services over either 100Mbps or 1Gbps circuits
- Symmetric speeds from <10Mbps to 1Gbps
- Scalability and flexibility that you can’t get from legacy services
- Robust, end-to-end SLAs that include 24/7 UK-based support with 6 clock hour fix time SLA
- A single, accountable supplier
EFM (Ethernet in the First Mile)
Our EFM service is a converged internet and voice solution delivered over aggregated copper pairs with dedicated and symmetrical speeds of up to 35Mbps:
- Lower cost option to Fibre Ethernet
- Much faster delivery time then Fibre Ethernet
- No compromise on quality or service levels
- Inherently resilient and reliable service with 8 clock-hour break fix time
- 24/7 monitoring with UK-based helpdesk
FTTC Ethernet
This service is delivered using Fibre To The Cabinet (FTTC) technology:
- Fast, reliable access at a lower cost level than EFM
- Symmetric speeds of up to 20Mbps with the option to purchase up to 80Mbps downstream
- Faster delivery lead times than Fibre Ethernet and EFM services
- Reliable service with 8 clock-hour break fix time
- 24/7 monitoring with UK-based helpdesk
Data services are all designed to do the same thing….. and that is to carry packets of data from one point to another, safely and securely. Each data service is designed to serve its own purpose, so for example, you might want to link two or more sites together to share systems and create a network. Or you might just want a service that allows you to connect to the outside world via the internet. Those that wish to create a network, won’t be reading this guide as it is a more advanced service and they already know the basics, so I shall explain the most common data requirement today…. Broadband or ADSL as it is sometimes referred to.
Contrary to popular belief, not all broadbands are equal; In fact, you couldn’t be father from the truth if you thought this. Unfortunately, many people confuse the cheaper or even sometimes free broadbands and compare them against some of the more expensive services and think “I get 20MB download at home, that’s all I need in the office”.
The most common ADSL is called ADSL Max which is generally available to most people in the UK. The maximum downstream (or download speed) is 8mb, but the reality is that the further away you are from the exchange, the slower the speed will become. ADSL stands for Asymmetric Digital Subscriber Line, and in layman’s terms, it means that the data flows at differing rates whereby there is a faster downstream speed than the upload speed. Technological advances mean that ADSL2 has been possible and now ADSL2+ where speeds are available of up to 24MB downstream and up to 2.5MB upstream (on certain products). ADSL2 and ADSL2+ are only available in certain exchanges, so before buying that product, you will need to check to see if there are any providers in your serving exchange. A look on the SamKnows website can quickly point that out for you (www.samknows.com).
Synchronous Digital Subscriber line or SDSL is also an available product whereby the upstream and downstream has equal speed. Typically, this is available in half MB, one MB and two MB speeds. Since ADSL has become so common, the price of SDSL is expensive by comparison, but they are completely different services which are suitable for other services.
Less emphasis is being placed on contention ratios today, but it is still important to understand them. Consumer broadbands are generally configured with a contention ratio of 50:1. This means that there are potentially 49 other users that might compete for the same bandwidth as you, so when children come home from school and log onto their computers, or at lunchtimes when people browse, the service will start to slow down. Businesses generally can’t afford to sit and wait for a download, so generally business grade broadbands start at at least 20:1.
Broadband packages also come sometimes come with other added services, such as web space or e-mails or enhanced support, static IP addresses etc.
