Inbound call management
Inbound provides online access to a full range of call routing, monitoring and management tools to empower your business and drive customer service.
Inbound is packed with features to help you manage incoming calls, providing greater business efficiency, resilience, flexibility and better customer service. From simple call routing through to comprehensive call centre services, Inbound is everything your business needs.
Inbound puts you in control so you’re not reliant on a network operator to make changes on your behalf. You can do that yourself, enabling you to securely make changes and get instant access to reports that meet your business timescales, not those of the network provider.
Using our online portal or mobile app you can set up call plans then see how many calls your business is receiving, how many are answered and how many are missed. You can improve customer service by better managing callers during busy hours, or when your office is closed.
The benefits of Inbound
Instant call management puts you in control
A network telephony service which provides your business with online access to a full range of call routing, monitoring and management tools that put you in control and help improve customer service.
Can be used with any number, anywhere, from any device
Available on both geographic (01/02) and non-geographic (08/03) numbers and accessed from any device through a secure user-friendly website.
Easy to use
Jargon free, intuitive service enables you to become very productive, very quickly.
Immediate to set up
Everything is online and directly feeds into our network, allowing you to instantly create or make changes to call plans, announcements and other features.
No capital outlay
No set up costs means it can be funded out of operational spend, enabling quick decision making and implementation.
There are three different inbound services, so whether you are a single site business needing simple routing plans, a multi-department or multi-site business needing to route by caller identity or location to the right account manager, or if you need professional call centre functionality, there is an Inbound solution ideal for your business.