The recent tragedy in Tunisia has resulted in some of O2’s customers calling their friends and family on their mobiles (who may be visiting the country or living there) to check on their welfare.  There are also those O2 customers who would have been on holiday in the area at the time.

To help support them, O2 will be applying credit to customer’s Pay Monthly, SMB and Pay & Go accounts for call charges to and from Tunisia. 

What does this mean for these customers? 

O2 will identify any customers who were in Tunisia during this period and will retrospectively apply credits for any calls and texts charges made since the incident happened on Friday 26 June through to Friday 3 July. 

O2 will also retrospectively apply credits for customers who made calls/sent texts from the UK to a Tunisian landline or mobile number from this date.  The credits will appear on your customer’s next bill (or a future bill depending on the dates). O2 will also apply credits to Pay & Go customers’ accounts too.

What do I need to do?

If customers get in touch, explain that from Friday 26 June until July inclusive, O2 will retrospectively apply a credit to their next bill (or a future bill depending on dates) for any calls/texts to Tunisian landline and Tunisian mobile numbers.

For customers who contact you and are concerned about calls/text charges they made whilst in Tunisia or whilst they are still there, please let them know that O2 will retrospectively apply a credit to their next bill (or a future bill depending on dates) for the same time period.

For further information please contact us or O2 directly.