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Outbound Calls Explained

Outbound calls are the calls that you make then you pick up a phone and dial a number.  Most reputable suppliers will provide this service on a “Tier 1” network.  A Tier 1 network is one which has its own national transmission network, based on an extensive switch and fiber- optic infrastructure. There has to be a minimum of 10 switching platforms around the UK, which greatly enhances the quality and reliability of your telephone calls and dramatically increases the number of simultaneous calls that can be carried on the network.  There are approximately 120 network providers in the UK, but only about 8-10 of them are classed as having a Tier 1 network. JabbaTalk currently uses the only known Tier 1 network in the UK whose minutes are “Carbon Neutral”.

JabbaTalk ethos is to provide “Honest, Effective Communication” where we want our customers to be happy and know what they are paying for.   You need to be aware that there are many ways a telecom company can appear to be cheap, but the truth is that there are many hidden charges behind the calls you make.  Some of the things you need to ask your current or future providers are:

Do you have a call set up fee?

This is a fee that is added immediately if a call is answered.  This is in addition to the duration cost of a call.

Do you bill to the second?

Some companies bill to the nearest minute, so a 1 second call will cost you the equivalent to a minute.

How many decimals do you bill to?

If the answer is 2 decimal places, the call costs are rounded up to the nearest penny, so if you’re quoted say 1.1 pence per minute, they can only ever charge you 2 pence for a minutes worth.

What is the minimum call charge?

This is the minimum charge that a supplier will charge you for any call.  A reputable company would charge 1p as that’s the lowest denomination possible.

In short, a company could offer you 1.1 pence per minute to “Local” or “National” destinations which sounds cheap, but the reality might be that a 30 second call to a voicemail somewhere could end up costing you 5p if they bill to the minute, and have a 3p call set up charge.

Many telecom companies who tempt you by offering low line rental costs adopt some of the billing tricks listed above to make up for not making money online rental, so if any of the answers above raise any further questions in your mind, you’re probably better avoiding that supplier.

If you would like further information on inbound services, please contact a JabbaTalk advisor on 0844 880 4360.

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Testimonials

  • We have been interested in tracking our ever-growing fleet of vehicles for a while – primarily for security and insurance purposes. When we have approached companies to do this previously, we have been subject to lots of sales patter, relentless phone calls – and generally not a very appealing…

    Jamie Smith – EVERYTRADE • TGD Contracts Ltd.
    EVERYTRADE – TGD Contracts Ltd.
  • Steve and Sandra have been pivotable in our move from our current communication company they have been supportive, giving pertinent advice to ease the transition. Approachable, supportive in our current move, giving the right advice in finding the correct focused tariffs for our requirements.

    Ann Maree Hughes – Dennison Trailers
  • JabbaTalk provide a brilliant and personal service that you won’t get with any of the big providers! After having problems with a global VOIP company, I moved over to JabbaTalk, the transition was seamless and the service I received was personal, I wouldn’t hesitate to recommend them to anyone…

    James Smith – Cloud2IT
  • Initially we were very sceptical as our current service provide BT told us we couldn’t have fibre broadband in our old office’s, we spoke to JabbaTalk and were told we could! So we transferred our services to them and yes we received what they promised, fibre broadband… It was…

    Samantha Swan – AE Engineering
  • JabbaTalk is run by an ethical and experienced people who actually care about delivering value as well as improving systems.The team have been active in this industry for many, many years and have built his well deserved reputation on the basis of professionalism and solutions that fit.

    Nick Pawley
  • We were fed up with the long waiting times and very poor service received from the usual big Telecom Providers therefore we approached JabbaTalk. We couldn’t be happier with their impeccable levels of service and immediate help within seconds of calling one of their team. It’s actually nice to…

    Joe Gillett – Gillette Environmental/Lytham Skip Hire
About Us

JabbaTalk Ltd is a leading Telematics and Telecommunication Service Provider (SP) to B2B, SME’s and Corporate UK markets. We are still a relatively young company, however our Directors have been working in the telecoms industry since the mid to late 1980’s.

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JabbaTalk has a wealth of experience supplying leading B2B organisations and high street brands with their telecom & vehicle tracking requirements

Still entering fleet data manually? 📝 Spreadsh Still entering fleet data manually? 📝

Spreadsheets. Paperwork. Chasing updates…
If managing your fleet feels like a full-time job, it’s time to upgrade.

TrustTrack gives you:
🚛 Real-time vehicle tracking
📊 Automated reports
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📲 Get in touch — we’ll show you how easy it is.

📞 0333 240 1185
📧 info@jabbatalk.co.uk
💻 www.jabbatalk.com
🌟 Another happy client shoutout! 🌟 Peter Bl 🌟 Another happy client shoutout! 🌟

Peter Bleackley, Director of Als Skate Shop Group, says:

“Absolutely brilliant service. Up and running on time with mega fast download speeds. Very professional company — I’d happily recommend JabbaTalk to any business.”

Fast, reliable, and professional — that’s how we do business. Want to experience it for yourself?

📲 Get in touch and let’s chat! 👇

📞 0333 240 1185
📧 info@jabbatalk.co.uk
💻 www.jabbatalk.com
🌟 Another 5-star review from a happy client! 🌟

Lee Roe from Ribble FM had this to say about working with us:

"Steve helped us get set up on VoIP with a hands-on demo — showing us exactly how the system works. He really listened, understood what we needed, and gave honest advice. The system fits us perfectly and can grow with our business. Working with JabbaTalk has been a breath of fresh air. I wouldn’t hesitate to recommend them to anyone looking to upgrade their communications."

We’re proud to support businesses like Ribble FM with landlines, mobiles, tracking, and VoIP solutions that just work.

Ready to see what we can do for you? Get in touch today! 👇

📞 0333 240 1185
📧 info@jabbatalk.co.uk
💻 www.jabbatalk.com
Still using a traditional phone system?It might be Still using a traditional phone system?It might be time to move on… and don’t worry — we make it easy. ☎️

Switching to cloud telephony means:

✅ No fuss, no downtime
✅ We handle the setup
✅ Modern features your team will actually use — calling, analytics, collaboration tools and more

Legacy systems are on their way out. Let’s future-proof your business comms the simple way.

Get in touch — we’ll take care of everything 👇

📞 0333 240 1185
📧 info@jabbatalk.co.uk
💻 www.jabbatalk.com
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  •   0333 240 1185
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