Survey by company Cable.co.uk reveals majority of consumers have no idea their service arrives through a standard copper telephone line Two thirds of consumers feel misled by fibre broadband advertising, who are unaware of how their service is provided. This is according to research by Cable.co.uk, which surveyed 1,000 fibre broadband customers receiving their service from…
Research from Citizens Advice found broadband adverts draw in consumers with short-term “teaser deals” Broadband providers are misleading customers by providing price promises but charging them up to six-and-a- half times more than the adverts imply, according to Citizens Advice. The national charity found that many broadband adverts draw consumers in by offering “teaser deals”…
Ofcom is introducing new broadband switching rules from tomorrow that it claims will make it easier for millions of customers to change provider. The new ‘One Touch’ process will place the responsibility for the switch directly into the hands of the company to which the customer is moving. Customers switching between providers who use Openreach…
