Can I have Horizon in my business?

If you don’t have a PBX in your organisation then hosted telephony over an IP connection is ideal for you. Horizon is a hosted IP telephony system suitable for any sized business and is particularly effective if you have multiple sites working together. It’s also capable of serving hundreds of employees.

With only a minimal capital outlay it’s a reliable and proven service and a jargon-free approach to telephony and communications. By switching to Horizon you can immediately benefit from a cheaper and more flexible phone service, and Horizon can also help you improve your organisation’s productivity and image.

Horizon is cloud based and accessed via a web-based portal and there are no PBX maintenance costs to worry about.

Horizon is a complete business communications service that provides an extensive range of fixed and mobile telephony capabilities via an easy-to-use web portal.

Select your brand new VoIP phones from the range below

 

Polycom VVX 450

The Polycom VVX 450 is a 12 line HD Voice business media phone with a 4.3″ colour LCD display and dual Gigabit RJ45 ports for knowledge workers and office staff, including 2 x USB 2.0 ports. The VVX 450 has an intuitive larger colour display and easily integrates with third-party UC and productivity applications helping make it easier to use.

 

Cisco MPP 8841

The Cisco MPP 8842 is a 5-inch, widescreen, backlit, colour, 800×480 pixel display line HD Voice business media phone and dual Gigabit RJ45 ports for knowledge workers and office staff. Fixed feature keys, including keypad, conference, transfer, hold, apps, directories, voice messaging and more

 

Yealink W52P

Yealink IP DECT SIP-W52P is a SIP Cordless Phone that’s designed for small business users. It supports 4 simultaneous calls per base and offers professional features including intercom, transfer, 3-way conferencing and speed dial.

 

 

Management Reporting

Full management reporting on the whole system enables you the business owner, sales manager, contact centre manager or whoever needs information at hand about who did what and when. The system can provide all of this information to you in regular handy reports.

Horizon takes the burden away from your IT team. Local administrators manage and configure the system according to your organisation’s needs. Employees can then manage their calls easily and effectively, so maximising individual productivity.

Horizon is a complete communications service for business that provides an extensive range of fixed and mobile telephony capabilities via an easy-to-use web portal. The service allows administrators to easily manage your environment whilst enabling employees to maximise their productivity.

The service has lots of clever features and an emphasis on control and administration through the web that takes the burden away from the IT team. Administrators can quickly configure the system according to their organisation’s changing requirements, while employees can manage calls easily and effectively.

With only a minimal capital outlay required, a reliable and proven service, and a jargon free approach to telephony and communications, Horizon is suitable for any sized business looking to improve their productivity and image.

The winning formula

Horizon combines handsets from several manufacturers, an easy-to-use web interface, Gamma’s trademark network resilience and services, and the power of the world’s leading communications platform. It is available as a fully managed service.

Free Fraud Management

JabbaTalk’s fraud management services protect you and your customers from fraudulent activity from endpoints that have fallen victim to hacking or excessive unauthorised call spends.

Fraud Management is free with JabbaTalk SIP Trunks and Horizon services give you:

• Pre-set individual call limits against specific endpoints or users
• Automatic call barring where thresholds are breached
• Exclusive access through the Horizon Portal, under your direct control and without requiring input from JabbaTalk
• Peace of mind that you will not be responsible for any fraudulent over-spend above the configured threshold limit.

Wall Board – akixi Call Reporting

Horizon offers a number of key measurements through its reporting section but there is a growing requirement for more in-depth call management reporting and wall board integration to help organisations gain a real-time understanding of calls. Through our partnership with Akixi, the leading hosted call-management service provider, you can now get a data feed for your Horizon service, which will let you export the statistics you need to help manage your business.

Akixi is a call management and reporting service that automatically tracks many key pieces of information such as how many calls have been lost or abandoned, or how long your average wait time is over a specified period. With Akixi you can vastly improve your call centre experience, with a variety of useful features to help your call centre run more smoothly and efficiently.

• See what needs to be done instantly to improve customer service
• Monitor time to answer and manage calls more efficiently
• Analyse internal call patterns
• See how many calls are being abandoned with the ability to return them
• Optimise resources by ensuring the right number of operators are in place at all times

Who is Horizon aimed at?

Horizon is the perfect platform for organisations that require a professional and simple to use interface with the outside world. Schools, public sector organisations and organisations such as major venue and event operators as well as SME sized businesses; each has its own challenges in terms of maintaining staffing levels, training and cost, with the result that often, it’s the first line of communications that suffers. Horizon is simple to setup and use and it lets you present a simple, flexible and above all, totally professional image.

“Horizon offered us the most complete, flexible and cost-effective solution. We have been impressed with their professionalism throughout the transfer of our services and a dedicated project manager handled the whole porting process for us. By choosing Horizon we have been able to implement an innovative and intelligent system which means important calls reach the right people first time.”
Mike Dedman – IT Manager