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Telephone Systems Explained

A telephone system is sometimes called a PABX or PBX.  This translates to Private Automated Branch eXchange or Private Branch eXchange.  Whatever you call it, its purpose is to handle both outbound and inbound telephone calls.  In its simplest form, it is rather like a desktop computer that connects the telephones that sit on your desks in the office, to the analogue or digital lines you rent from your fixed line supplier.  Just like the motor industry, there are many different manufacturers of systems.

Some of the most commonly known ones in the UK are:

  1. Panasonic
  2. Samsung
  3. NEC
  4. Avaya
  5. Siemens
  6. Mitel

Each of the brands have systems that are designed for different scenarios.  Much like the motor industry builds cars for 2 people, cars for the average 4 person family or, even 7 seater cars for larger families, so do the manufacturers who manufacture systems for companies with few employees, mid size companies and large companies with lots of users.  And within each range, there are variants on the models they offer.  Again, just like the motor industry, there are quality differences whereby one system might last 5 years whilst another may go on for 10 years or more.  This is principally because the products with some manufacturers have a longer supported lifecycle than others.  Some may support their products and make parts for the minimum 2 years after the product is discontinued, and others may support them for years after that.

Choosing your system depends on what you want to do with your calls and how many people are going to be using it.

Many people buy a system but then don’t have a Maintainer to look after the system.  Its important to be aware that a maintainer will not only be there when something goes wrong or a part breaks, but will also ensure the system is programmed correctly and is kept secure and prevent “Dial through” fraud.

A call to a JabbaTalk advisor on 0844 880 4360 will again point you in the right direction in choosing the correct system for you.

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Testimonials

  • We have been interested in tracking our ever-growing fleet of vehicles for a while – primarily for security and insurance purposes. When we have approached companies to do this previously, we have been subject to lots of sales patter, relentless phone calls – and generally not a very appealing…

    Jamie Smith – EVERYTRADE • TGD Contracts Ltd.
    EVERYTRADE – TGD Contracts Ltd.
  • Steve and Sandra have been pivotable in our move from our current communication company they have been supportive, giving pertinent advice to ease the transition. Approachable, supportive in our current move, giving the right advice in finding the correct focused tariffs for our requirements.

    Ann Maree Hughes – Dennison Trailers
  • JabbaTalk provide a brilliant and personal service that you won’t get with any of the big providers! After having problems with a global VOIP company, I moved over to JabbaTalk, the transition was seamless and the service I received was personal, I wouldn’t hesitate to recommend them to anyone…

    James Smith – Cloud2IT
  • Initially we were very sceptical as our current service provide BT told us we couldn’t have fibre broadband in our old office’s, we spoke to JabbaTalk and were told we could! So we transferred our services to them and yes we received what they promised, fibre broadband… It was…

    Samantha Swan – AE Engineering
  • JabbaTalk is run by an ethical and experienced people who actually care about delivering value as well as improving systems.The team have been active in this industry for many, many years and have built his well deserved reputation on the basis of professionalism and solutions that fit.

    Nick Pawley
  • We were fed up with the long waiting times and very poor service received from the usual big Telecom Providers therefore we approached JabbaTalk. We couldn’t be happier with their impeccable levels of service and immediate help within seconds of calling one of their team. It’s actually nice to…

    Joe Gillett – Gillette Environmental/Lytham Skip Hire
About Us

JabbaTalk Ltd is a leading Telematics and Telecommunication Service Provider (SP) to B2B, SME’s and Corporate UK markets. We are still a relatively young company, however our Directors have been working in the telecoms industry since the mid to late 1980’s.

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