iOS vs Android

A new study from user experience design agency Foolproof has unveiled an emerging trend in smartphone ownership and intention. It shows a movement in the market away from Android toward iOS and the iPhone with every new smartphone a user owns. Whilst many commentators suggest that Android is winning the battle for market share based…

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0800 numbers to become free from mobiles

Ofcom chief executive Ed Richards called the changes “the biggest for UK telephone customers in more than a decade” Calls to so-called ‘Freephone’ numbers are to become free from mobile phones, Ofcom has announced. The telecoms regulator made the decision after finding consumers still have a poor awareness of the cost of calling numbers which…

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60 Days Spent on Gadgets a Year

Findings revealed recently from new research commissioned by Affinion International have highlighted the extent of Britons’ dependence on personal gadgets. The average consumer now spends over four hours per day using the various gadgets they own for personal, non-business related tasks – equivalent to an annual total of 60 days per year. The report compiled…

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Home Working Helps Cut Cost

UK businesses plan to increase the use of home workers as a flexible and cost-effective way to handle rising volume of customer service enquiries, according to new research by the Customer Contact Association (CCA) in partnership with Plantronics. CCA conducted a survey on home working trends among its members which include many of Britain’s biggest…

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