Introducing PhoneLine+
Simple phone line replacement service – as a small business owner you know that your phone number is essential to your business and you have invested a lot into it over time. Known to your existing customers and widely advertised to attract new ones, to be without it is unimaginable.
PhoneLine+ has been specifically designed to replace your traditional landline service using VoIP technology to deliver voice calls over the broadband network, all at a highly competitive price.
Save time and work smarter
No more running
Make and receive calls from where you are rather than where the phone is ringing. PhoneLine+ can be loaded on the device or devices of your choice including laptop, tablet, or mobile phone (whether Android or Apple) or IP handset. If you are logged in on that device, then it will ring when a call comes in.
No waiting to get started
Once you have signed up PhoneLine+ is delivered immediately via email, so there is no waiting for an engineer to call, simply download the app or soft client to your device(s) of choice. Immediately start making and receiving calls and managing your customer experience.
Easy to use
No need to spend significant time learning how to access and get the most out of your PhoneLine+ account. The user interface is designed to be intuitive and familiar in its choice of icons, and the main functions are on the front page. Plus, there are “How to …” guides available online accessed from within PhoneLine+.
Stay on top of changes
Make instant changes in PhoneLine+ by altering your call handling preferences and your availability with a click of a mouse. Changes are saved automatically so you will never forget to save them! And if you get called away by a customer, then use the ‘Set yourself to Away’ function to have your calls sent to Voicemail or to a colleague. And you can set your Call Management preferences from wherever you are via a web browser, so your customer experience need not be impacted by an unexpected event like illness, weather, or transport problems.
Information at your fingertips
Store all your business essential numbers in one place using the Contacts function. Synchronise your contacts from your mobile phone, choose to keep them private or share contacts with your colleagues so you all have customer numbers at your fingertips. Use the Call Activity log to check the details of a missed call, filter the list to find a new client number, and easily add callers to your Contacts.
PhoneLine+ saves you time, puts you in control, and delivers a superior experience for you and your customers.
Why do you need it?
The legacy, public-switched telephone network is being turned off, so to keep your phone and your number working you need to move to the new network, where voice calls are delivered using the same infrastructure as data using VoIP (Voice over Internet Protocol) technology.
If you already have a broadband service then it is likely that it will be able to support PhoneLIne+, keeping disruption to a minimum.
How does it work?
Monthly Charges per user from*
| Min term | Monthly cost (ex vat) |
|---|---|
| 1 month | £11.95 |
| 12 months | £10.95 |
| 36 months | £9.95 |
All Packages include:
- Unlimited calls to UK Landlines – 01, 02, 03
- Unlimited calls to UK Mobiles – 07
- Unlimited calls to International landline and mobile destinations: Australia, Canada, Ireland, New Zealand, USA
*Subject to fair usage policy. Terms and conditions apply.
Decide how you want any unanswered calls to be managed
Use the Voicemail option and record a personal greeting or select from the messages you have perfected before and stored in your media library. Choose to have calls diverted to a colleague or redirect them to an external phone, and elect to have the calls announced and the number dialled displayed, so that the calls are answered appropriately. If you are diverting calls to your personal mobile, then PhoneLine+ makes it easy to identify business and non-business calls.
Set your Out of Hours for each day, whether for the whole day or just part of the day. Set a specific Out of Hours message and choose how you want calls to be directed when you are closed for business rather than just unavailable. The ability to manage your customer’s expectations can go a long way to improving their user experience.
Less to worry about
As a software-based solution, PhoneLine+ can be updated and maintained remotely by your service provider, safeguarding your business as technology evolves. And as an Administrator within your PhoneLine+ account, you could have complete control over who is a subscriber in your company which makes it easy to add and remove users and reallocate phone numbers as required.
With PhoneLine+, there is no need to start over because you can take your existing phone number with you, so there is no disruption for your customers, and you waste no time or money changing your signage, stationary, advertising etc. And access to PhoneLine+ is password protected so your information and that of your customers is held securely.
Designed with care
We know that you don’t have time to waste reading lengthy instruction manuals to learn how to use your new phone service, so PhoneLine+ has been designed with a simple user interface. When loaded on a laptop, tablet or mobile, the interface uses familiar menu structures and icons throughout, and to make life easy the most frequently used functions can be found on the home page.
Manage more than one number
With PhoneLine+ you can have more than one phone number per subscriber, so you can choose to use dedicated numbers for different functions. This means that you can anticipate the reason for the call and answer accordingly, giving the impression of being a bigger business.
Key Features
PhoneLine+ offers all the key features of a traditional telephone line including Voicemail, Call Divert, Call Hold, Contact Directory, Call Transfer, Call Forwarding and Number Withholding.
Out of Hours
With PhoneLine+ you can set your Out of Hours profile for every day of the week, and you can have an Out of Hours message that is specifically for when you are closed rather than unable to answer a call.
Analytics
Use the built-in reporting to see your call patterns and usage trends, check that calls are being answered in your absence, and monitor progress against your goals which could include optimising your availability. Reports can be filtered by time period, users and numbers, or you can create and download a report to suit a specific need.
Get in touch today to find out how we can help with your transition from analogue to digital phone services by speaking to one of our experts on 01524 39212